Last updated: June 2025
1. Introduction
NN Tour & Travel ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Information you provide directly
- Contact information: Name, email address, phone number
- Booking information: Travel dates, destination preferences, group size, special requirements
- Payment information: We use secure third-party payment processors. We do not store full card numbers on our servers.
- Communications: Messages you send via our contact form, WhatsApp, or email
Information collected automatically
- IP address, browser type, device information
- Pages visited, time spent on pages, referral source
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your travel bookings
- Communicate with you about your enquiries and reservations
- Send booking confirmations, itineraries, and travel documents
- Provide customer support before, during, and after your trip
- Send promotional offers and travel inspiration (only with your consent)
- Improve our website, services, and user experience
- Comply with legal obligations and prevent fraud
We never sell your personal data to third parties for their own marketing purposes.
4. Information Sharing
We may share your information with:
- Service providers: Hotels, airlines, local tour operators, and transport companies necessary to fulfil your booking
- Payment processors: To securely handle transactions (Razorpay, Stripe, etc.)
- Technology partners: Email service providers, analytics tools (with data processing agreements)
- Legal authorities: When required by law, court order, or to protect our legal rights
All third parties are required to maintain the security of your data and may only use it for the purposes specified.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmission
- Secure server infrastructure with regular security updates
- Access controls limiting staff access to personal data
- Regular security reviews and vulnerability assessments
However, no method of internet transmission is 100% secure. We cannot guarantee absolute security but we take every reasonable precaution.
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations:
- Booking records: 7 years (for tax and accounting compliance)
- Enquiry/contact data: 2 years after last contact
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months (anonymised)
7. Cookies
We use cookies to improve your browsing experience. Types of cookies we use:
- Essential cookies: Required for the website to function (session management, security)
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing cookies: Used to show relevant ads (only with your consent)
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing for direct marketing purposes
To exercise any of these rights, please contact us at support@nntourtravel.com. We will respond within 30 days.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
For privacy-related questions, requests, or complaints, please contact our Data Protection team:
Dubai 
Bali 
Bangkok 
Phuket 
Dubai